Return & Refund Policy
Effective Date: October 27, 2025
Last Updated: October 27, 2025
Thank you for shopping with Wise Ass Prints. Each product we sell is made to order through our trusted print partner, Printify. Because every item is printed specifically for you, we do not accept returns or exchanges due to size selection errors, buyer’s remorse, or general dissatisfaction with style or color.
However, if there’s a problem with your order, we’ll always make it right.
1. Eligible Issues for Replacement or Refund
We will replace or refund items that are:
- Damaged during production or shipping
- Misprinted or contain printing defects
- Incorrect items received (wrong size, design, or product sent)
To qualify, please contact us within 30 days of delivery.
Email customersupport@wiseassprints.com and include:
- Your order number
- Clear photos showing the problem
- A short description of the issue
Once verified, we’ll coordinate a replacement or refund through Printify’s production partner.
2. Non-Returnable Situations
Because all products are custom-made, we cannot accept returns for:
- Ordering the wrong size
- Change of mind
- Slight color or design variations due to display differences
- Delivery delays outside of Printify’s control
Please double-check all details before placing your order.
3. Damaged or Defective Items
If your product arrives damaged, defective, or misprinted, please send us photo evidence. After review, we’ll process a free replacement or full refund—no need to return the damaged item.
4. Cancellations & Changes
Orders are sent to production shortly after purchase.
You may cancel or modify your order within a few hours after checkout by emailing customersupport@wiseassprints.com.
Once production starts, changes are no longer possible.
5. Lost or Delayed Shipments
If your order is lost in transit, we’ll work with Printify to verify the claim and send a replacement.
If an incorrect or incomplete address was entered by the customer, replacements or refunds may not be possible.
6. Refund Process
Approved refunds will be issued to your original payment method within 5–10 business days.
We cannot refund shipping delays or orders that match the approved product description.
7. Contact Us
If you have any questions about this policy or need help with an order, contact us at:
📧 customersupport@wiseassprints.com
🌐 www.WiseAssPrints.com
